Refund Policy for Haska Learn

Last Updated: April 20, 2025

At Haska Learn (“we,” “us,” or “our”), we strive to ensure that you are satisfied with the educational services and courses provided through our online platform (the “Service”). This Refund Policy outlines the conditions under which you may request a refund for purchases made on our Service. If you have any questions, please contact us at [email protected].

1. Refund Eligibility
We offer refunds for purchases of courses or services on the Service under the following conditions:
– You may request a refund within 7 days from the date of your purchase if you are not satisfied with the Service.
– The refund request must be submitted in writing via email to [email protected], including your name, purchase details, and the reason for your dissatisfaction.

2. Non-Refundable Circumstances
Refunds will not be granted in the following cases:
– Requests made after the 7-day refund period has expired.
– Purchases where the course or service has been fully completed or substantially accessed.
– Circumstances beyond our control, such as technical issues on your device or failure to meet course prerequisites.
– Violations of our Terms of Service, including prohibited activities outlined therein.

3. Refund Process
– Upon receiving your refund request, we will review it and notify you of our decision within 5 business days.
– If approved, the refund will be processed to the original payment method within 10 business days, depending on your payment provider’s policies.
– Refunds will include the full purchase amount, less any applicable transaction fees charged by third-party payment processors, where permitted by law.

4. Contact Us
If you have questions or need assistance with a refund request, please contact us at:
Haska Learn
Jakarta, Indonesia
Email: [email protected]

5. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the updated Refund Policy.

Thank you for choosing Haska Learn. We are committed to providing a valuable educational experience and addressing your concerns promptly.